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Feedback & Claim

Claim process for "buy for me" service order only

**We strongly recommend you select our goods inspection service upon placing order to reduce the risk.

Received problems / different quantity item

If you receive any problems items (wrong: size/ pattern/ color/ quantity/ defect) from your seller, pls notify us within 3 days upon receipt of parcel. Overdue items will not be accepted. We will try best to negotiate some compensation with the seller about the problems item. But we cannot guarantee the result in satisfactory. The process could be upto 5-7 working days. If you would like to return the goods, refer our return policy (click here)

The following detail should attached in your submit to TCS system (the smiley icon at webpage) or email to buy2taobao@hotmail.com

* Purchase Order number & relevant item id number

* Clear picture of the problem item received & consignment note with packaging

* Short quantity from certain seller store, provide clear picture of the item received & packaging from that seller store.

(pls do keep the entire shipping parcel & consignment note as original dispatched from China)

Received lost item in parcel

Please do check your content of the parcel & item quantity before sign, the courier company not responsible for any loss IF you had signed the parcel. If you find out any misssing item in parcel, pls notify us within 3 days upon receipt of parcel. Overdue items will not be accepted. We shall investigate further.  But we cannot guarantee the result in satisfactory. The process could be up to 7-14days. 

The following detail should attached in your submit to TCS system (the smiley icon at webpage) or email to buy2taobao@hotmail.com

* Purchase Order number

* Which missing item id number 

* Clear picture for all items you received 

* Clear picture of the parcel with consignment note

* Clear picture of the entire parcel / packaging for top & bottom 

After we checked & confirmed the item has been shipped from China, you need to provide proof as below:

* Clear picture of courier consignment note on parcel

* Picture of the entire parcel with showing the total weight weighing on parcel weight scale

(pls do keep the entire shipping parcel & consignment note as original dispatched from China)