Buy the Taobao for You!

Delivery FAQ & Tracking
Tracking website (Malaysia & Singapore)

DPE express ( www.dpe.net.cn ) 

Malaysia Handling company tracking website
www.skynet.com.my / www.poslaju.com.my / www.gdexpress.com / www.abxexpress.com.my / airpak-express.com / www.ninjavan.co

Singapore handling courier tracking website www.dragonlink.net

** Sea-express Handling company www.abxexpress.com.my / Airpak express 

When will I get the parcel after the sent date?

Plese note International delivery will takes around 5-8 working days. 

P/S: 5-8 working days is not include saturday, sunday and public holiday 

*pls note this is normal air freight. Pls be patient for the delivery.

Sea-shipment takes more longer delivery, around 20-30 work days. 

Delivery time is under estimate normal circumstances. Incleament weather, custom clearance, holidays, peak season or any unforeseen circumstances may caused shipment delay. 

Why should I do if I can't track my parcel?

If you come across this problem, please verify the following:

●   Did you enter the right tracking number?

●   Did you choose the right tracking website?

If you answered yes, then contact our customer service to check for you.

Why i can't find information about my parcel?

1. Most of the time, it's because the information has not been updated by the shipping company.

a)   Sometimes tracking information will not be updated in time. They need at least 3 days for tracking to be posted. Please be patient.

b)   If the parcel was sent during public holidays, the information may be available after the holiday.

c)   If the parcel status still pending in some status, pls try track in relevant handling company website

d)   Sensitive parcel will take longer time during custom process. 

Why my parcel status did not change?

When your package leaves China, it will be put in queue to be delivered to Malaysia. During this transit, the status will not change, so it is common to see your package stuck in the status "Dispatch ..." , "In transit...", "Estimated..." , "custom processing", "Held in Custom". This transit is the longest process for delivery. 

When is the busy season?

Busy season is November to February every year. This is because of Christmas and Chinese New Year. 

How to avoid failed delivery?

Please make sure you put the correct full address and details. Customer need takes iniatiative keep track to the shipment status. You can contact courrier for second delivery attempt or self pick-up from courier branch hub which they only store for 7days. After that, parcel will return to courier main warehouse hub, addtional cost can be charged for requesting delivery reattempt on this, this extra charge bear by customer. Failed delivery parcel only storage for 20days. Overdue parcel will be discard without notification.

What should I do if I did not get the parcel after a long time?

If you still do not get your parcel 10 days after the shipping date, please contact us for help tracking your parcel. Buy2taobao will request China shipping agency to investigate further with courier company. Please email us the following information:

* Order number  & Tracking number. 

The above information should be identical to the one on the waybill.

It might take a long time to get the detailed tracking list. Generally speaking, initial checking will take 15-20 working days. Sometimes the tracking might fail, and the China shipping agency will have to send the request again.

If there is no confirmation from China shipping agency before deadline, we will treat the parcel as lost and you will get compensation according to our Insurance Policy.

If my parcel lost, can I get compensation?

For "Buy For Me" service, Buy2Taobao will offer you full compensation if the parcel lost during the delivery; So we strongly recommend you to choose purchase service for your parcel. 

For "Ship For Me" service, Buy2taobao can only shoulder international shipping fee. Maximum not more than USD 100.